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Has IT Service Operations disappeared from ITIL v4 ?

Posted: Sun Jul 07, 2019 1:21 am
by pramen

IT Service Operations is a critical component of IT but I cannot find anywhere in the ITIL v4 manual references to IT Service Operations.

Has Axelos deliberately excluded IT Service Operations from ITIL v4 or are all the Practices now considered to be part of IT Service Operations?

Thanks for sharing your thoughts,


Re: Has IT Service Operations disappeared from ITIL v4 ?

Posted: Mon Jul 08, 2019 10:44 pm
by Corde Wagner
I had the same question before taking the ITIL 4 Foundations with Suzanne Van Hove through Concurrent with the training (and as Suzanne recommended), I read purchased and read the ITIL 4 Foundations book. From that my take is that the Service Value System, value chain and the relationships of "practices" (not just processes) with them, forms the basis for managing services and not just a single stage of the ITIL lifecycle (e.g. ss, sd,st, so).

The ITIL 4 learning includes keys to leveraging Incident Management, Service Requests, Problem Management and other practices only as one part of the Service Value System. A key was that from the training I was able to better understand how ITIL 4 practices don't happen in any particular order (not linear, which unfortunately is often how people interpreted ITIL v3-2011 processes) and how that is applied along with the SVC, governance, guiding principles, CSI, etc.

Having started with ITIL v2 and being an ITIL v3 practitioner since 2008, I cannot recommend highly enough how helpful the structured training will help with understanding ITIL 4. It's very affordable through the ITIL Premier Club and you won't find a better trainer than Suzanne.

Take the training and let us know how that goes.