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Discussion of any ITIL or related issues that don't fit well into any of the above.
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cchagan15
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New to ITTL...

Post by cchagan15 » Tue Mar 10, 2015 4:15 pm

Hello - I am new to ITIL, and am studying the foundations stuff right now. Hopefully sit for the test at some point.

I understand a lot of the concepts, and can see how what we do within our company relates to pieces of the lifecycle. I see lots of post's on this forum about people who are saying the same things..

"I am new to ITIL, but where do I start, or how do I begin"

and then see the usual response of..

"Did you read any of the ITIL information? Did you learn anything from foundations?"

My question is related but not? Reading through all of these components that make up ITIL, like the KEDB, or Availability Management, or Service Portfolio..etc.

In my mind I'm envisioning TONS of folders with just tons of documents containing all of these things, and different people are accessing and updating these documents daily/as needed.

Is that really the physical infrastructure for supporting ITIL framework?



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Jimadams
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Post by Jimadams » Tue Jul 21, 2015 7:30 am

Hello buddy, Welcome to this forum. I am also new here. I am working in MNC company as an SEO Executive.

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