Change Process question

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Should a change request be done for Incidents

Poll ended at Thu Dec 24, 2015 9:33 am

YES
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NO
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Total votes: 0

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joesstlouis
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Change Process question

Post by joesstlouis » Mon Dec 14, 2015 9:33 am

What is the general consensus on Change Requests. Should change requests be put in for incident type problems or just requests?



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UKVIKING
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Post by UKVIKING » Tue Dec 15, 2015 3:14 am

stupid question

read the itil books
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

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joesstlouis
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Post by joesstlouis » Wed Dec 16, 2015 9:11 am

How very rude of you to say that. Some of us are brand new to ITIL and haven't had the time yet to read all of the books.

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UKVIKING
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Post by UKVIKING » Wed Dec 16, 2015 11:20 am

No. You should not be asking questions as asinine as that

Read the ITIL books - even the Wikipedia has a good explanation of the processes - including change management

In addition, the purpose of Change management is to ensure that all changes are managed - whether they are incidents or problems

So, take time to read even a book on ITIL Foundation - you will learn a lot.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

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