RACI for Problem Management

Discussion on issues related directly or largely to ITIL problem management.
Post Reply
User avatar
Oyeeeee
Itiler
Itiler
Posts: 5
Joined: Thu May 01, 2008 8:00 pm
Location: Toronto

Wed Jul 23, 2008 2:54 pm



User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Wed Jul 23, 2008 4:59 pm

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
Oyeeeee
Itiler
Itiler
Posts: 5
Joined: Thu May 01, 2008 8:00 pm
Location: Toronto

Thu Jul 24, 2008 9:40 am

User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Thu Jul 24, 2008 11:48 am

John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
IceCreamMan
Itiler
Itiler
Posts: 13
Joined: Wed Mar 04, 2009 7:00 pm

Tue Jun 09, 2009 5:02 am

User avatar
Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Tue Jun 09, 2009 7:51 am

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
User avatar
IceCreamMan
Itiler
Itiler
Posts: 13
Joined: Wed Mar 04, 2009 7:00 pm

Wed Jun 10, 2009 3:42 am

User avatar
Diarmid
ITIL Expert
ITIL Expert
Posts: 1894
Joined: Mon Mar 03, 2008 7:00 pm
Location: Helensburgh

Wed Jun 10, 2009 4:15 am

"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
User avatar
jpgilles
ITIL Expert
ITIL Expert
Posts: 129
Joined: Wed Mar 28, 2007 8:00 pm
Location: FRance

Thu Jun 18, 2009 12:45 pm

JP Gilles
User avatar
inrepose
Itiler
Itiler
Posts: 18
Joined: Wed Jun 17, 2009 8:00 pm
Contact:

Thu Jun 18, 2009 4:43 pm

Robin Fitton.
User avatar
asrilrm
ITIL Expert
ITIL Expert
Posts: 441
Joined: Sat Oct 06, 2007 8:00 pm
Location: Jakarta, INA

Thu Jun 18, 2009 8:33 pm

User avatar
Ed
ITIL Expert
ITIL Expert
Posts: 411
Joined: Mon Feb 27, 2006 7:00 pm
Location: Coventry, England

Fri Jun 19, 2009 3:38 am

Regards

Ed
User avatar
HumanAfterAll
Itiler
Itiler
Posts: 5
Joined: Mon Sep 21, 2009 8:00 pm

Thu Sep 24, 2009 6:19 am

Typical steps in a RACI process:

1. Identify all of the processes / activities involved and list them down the left hand side of the chart.
2. Identify all of the roles and list them along the top of the chart.
3. Complete the cells of the chart: identify who has the R, A, S, C, I for each process.
4. Every process should preferably have one and only one “R” as a general principle. A gap occurs when a process exists with no “R” (no role is responsible), an overlap occurs when multiple roles exist that have an “R” for a given process.
5. Resolve Overlaps - Every process in a role responsibility map should contain one and only one “R” to indicate a unique process owner. In the case of multiple “R”s, there is a need to “zoom in” and further detail the sub processes associated with “obtain resource commitment” to separate the individual responsibilities.
6. Resolve Gaps - The simpler case to address is the resolution of a gap. Where no role is identified that is “responsible” for a process, the individual with the authority for role definition must determine which existing role is responsible or new role that is required, update the RASCI map and clarify with the individual(s) that assume that role.

[NO LINKS PLEASE]

I've completed a RACI for problem management and would welcome sharing with others to see comparisons etc.
Post Reply