Incident Management

Discussion on issues related directly or largely to ITIL problem management.
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chansan
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Incident Management

Post by chansan » Fri Nov 08, 2013 12:55 am

Could any one help regarding the topic "Core Incident" & "Driving" in incident management.


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Chandrasekar
Chennai, India.

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MadhavaVermaDantuluri
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Post by MadhavaVermaDantuluri » Wed Jan 29, 2014 11:25 pm

Core is the original incident/ticket and the driving is the subset of the activities.

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