SLA vs SLP

Forum to discuss ITIL issues and disciplines covering Service Delivery.
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sassooman
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SLA vs SLP

Post by sassooman » Mon Mar 30, 2015 10:36 am

can anybody support regarding the difference between Service level agreement and service level package.



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Diarmid
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Post by Diarmid » Wed Apr 15, 2015 1:48 pm

It may be possible to offer a service level package and have it accepted. The record of the acceptance of this package will constitute a service level agreement.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

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Kranti
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Post by Kranti » Sat Jun 06, 2015 6:48 am

Well said Diarmid

SLAs,OLAs,UCs are part of SLM (service Level Management )

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