We are glad to invite you to our upcoming 2 days ITIL Prep Instructor Led Online Classroom (Weekends) with 100% Money Back Guarantee.
· 2 Days of In-Person Bootcamp
· 2 Simulation Tests
· ITIL Foundation Exam Voucher
· 16 PDU Certificate
· Dedicated Learning Consultant
· 100% Money Back Guarantee
About ITIL Foundation
The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.
MSys ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt.
Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. MSys Training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.
What you will Learn:
Service Strategy : Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management For IT Services, Demand Management
Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management. by Not set"> by Not set"> by Not set"> by Not set"> by Not set">
Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
Service Operation: Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
Continual Service Improvement: Seven-Step Improvement Process
Overview of ITIL
By the end of this lesson, you will be able to explain the practice of Service Management, describe Service Lifecycle, identify key principles and models of ITIL® Foundation, define generic concepts in ITIL® 2011, discuss the processes, roles and functions in ITIL® Foundation.
Lesson 1: Introduction to service management
This lesson will explain the best practices in IT Service Management, identify the stakeholders in service management, describe service management roles and responsibilities and explain the types of service providers.
Lesson 2 – Service Strategy
This lesson will explain the purpose, objective, scope and value of service strategy, identify the four processes in service strategy and explain the different types of services provided.
Lesson 3 –Service Design
By the end of this lesson, you will be able to explain the purpose, objective, scope and value of service design and list the roles and responsibilities of service design.
Lesson 4 –Service Transition
Here, you will learn how to describe the purpose, objective, scope and value of service transition and explain Configuration Item (CI) and Configuration Management System (CMS).
Lesson 5 –Service Operations
By the end of this lesson you will be able to describe the purpose, objective and scope of service operations phase, list the principles of communication and explain events, alerts and incidents.
Lesson 6 –Continual Service Improvement
This lesson describes the purpose, objective and scope of CSI and explains the value of CSI to improve business.
Lesson 7 –Assessment
Test if you are ready to take the exam, solve the questions which you might get in your certification exam.
For individual or corporate training inquiries please contact Alex.Matthew@MSystraining.com or call us at 408-878-3078.
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