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Search found 1 match
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- Mon Sep 16, 2013 4:13 am
- Forum: Change Management
- Topic: How to get from incident to change ?
- Replies: 0
- Views: 4747
When a user creates an incident at the servicedesk and after analyses, a change is the solution...whats the best way to get from incident to change ? You know the root cause and the solution so it can't become a Problem.... Who inititiates the change request ? The user ? The service desk ? What beco...