Search found 1 match

by Gelflin
Mon Sep 16, 2013 4:13 am
Forum: Change Management
Topic: How to get from incident to change ?
Replies: 0
Views: 4747

How to get from incident to change ?

When a user creates an incident at the servicedesk and after analyses, a change is the solution...whats the best way to get from incident to change ? You know the root cause and the solution so it can't become a Problem.... Who inititiates the change request ? The user ? The service desk ? What beco...