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- Sun Sep 22, 2013 6:04 am
- Forum: Miscellaneous
- Topic: Whats the best way to implement Knowledge/Solution Mgmt Sys?
- Replies: 0
- Views: 4247
We have a very good tool for running IT Service Desk however, it has a poor solution management module. We currently store word and excel documents in EDMS (Corporate Document Management System) in some sort of structure and have our Technicians look fetch it from there when required. I would like t...