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by bondowen
Sun Sep 22, 2013 6:04 am
Forum: Miscellaneous
Topic: Whats the best way to implement Knowledge/Solution Mgmt Sys?
Replies: 0
Views: 4247

Whats the best way to implement Knowledge/Solution Mgmt Sys?

We have a very good tool for running IT Service Desk however, it has a poor solution management module. We currently store word and excel documents in EDMS (Corporate Document Management System) in some sort of structure and have our Technicians look fetch it from there when required. I would like t...