yes you are right. I wonder if client hardware like notebooks the related pricing information etc. should also appear in a service catalogue?
You can see it from this angle:
we offer client computers for our users on which we install a standard image etc. all together this could be seen as a service.

Hi,
I have a question regarding ITILv3.
ITIL v3 mentiones the Service Catalogue. What about a catalgue which lists Client Computer Hardware and price information. Is this part of the Service Catalogue or can this be seen as a kind of Service catalogue?

Cheers,

Hi John,

good question. Currently we are rolling out hardware asset management globally. I thought it might be a good idea to name a set of KPIs so that the target countries won't be surprised later on.

Hi,
I wonder if anybody has a good idea which KPIs would be good ones for a global Asset Management?

Cheers

Hi experts, I have a question for you. We have the INC and CHG processes implemented. Unfortunately both processes do use different tools (fragmented tool suite). Now we have a vendor who works for our company. The vendor has a pretty sophisticated ITIL framework suite on his side (processes integra...

Hi, I have a question regarding a general approach how to include external service providers in the CHG process. We have partly outsourced our hardware to external service providers for some of our services. Since they have their own CHG in place I wonder if there is a best practice approach how to ...

Hi,
sorry for opening up the KPI topic again.
I read through serveral ideas but I would be interessted if somebody has ever implemented an end to end and service oriented KPI reporting.
KPIs derrived from the service IT delivers.

Thanks

ok thanks for your reply.
As said, right now I'm looking into a formal approach how to set up a KPI reporting.
Are there any specific steps I should check / take?

ok thanks - thats a good recommendation.
Is there any from of information available on the web which points me in the right direction on how to setup such kind of KPI reporting.

as a first step I would particularly be interessted in the high level steps to take.

Cheers,

Hi, our company produces a lot of reports on different things. Most of the reports are pretty much effort to create whereas the result (reading and controlling the environment) is pretty low. My boss asked me to establish a smart KPI reporting for our IT Operations key areas. I wonder if somebody ca...

thanks, I've checked it but the problem with the information there is that it is about assets related to services whereas I'm looking for asset management in relation to client computers like desktops and notebooks. Also the information is very little there. Can anybody point me in a direction where...

Hi Experts, my company wants to implement Asset Management to get full control over the hardware assets. I looked into this on a very high level and figured out that this has various process interfaces e.g. License Management etc. I would be curious if there is some best practice provided in the ITI...

Hi John,

thanks for the quick reply. 2 questions on this:

1st. what to you mean with "linked to you?"
2nd. where do I find this paper from you?

Cheers

äh why would I lie to you????

Hi all, I'm in charge of optimizing our Hardware (Client PCs) lifecycle process. Currently the process is pretty much manual work (manual registration of new laptop PCs in an Access DC and giving it out to the users.) I wonder if anybody has some experience in this area and can point me in the right...