yes you are right. I wonder if client hardware like notebooks the related pricing information etc. should also appear in a service catalogue?
You can see it from this angle:
we offer client computers for our users on which we install a standard image etc. all together this could be seen as a service.
Search found 77 matches
- Mon Nov 08, 2010 4:27 am
- Forum: Miscellaneous
- Topic: Service Catalogue vs. Hardware Cataloque
- Replies: 4
- Views: 7327
- Fri Oct 29, 2010 5:27 am
- Forum: Miscellaneous
- Topic: Service Catalogue vs. Hardware Cataloque
- Replies: 4
- Views: 7327
Service Catalogue vs. Hardware Cataloque
Hi,
I have a question regarding ITILv3.
ITIL v3 mentiones the Service Catalogue. What about a catalgue which lists Client Computer Hardware and price information. Is this part of the Service Catalogue or can this be seen as a kind of Service catalogue?
Cheers,
I have a question regarding ITILv3.
ITIL v3 mentiones the Service Catalogue. What about a catalgue which lists Client Computer Hardware and price information. Is this part of the Service Catalogue or can this be seen as a kind of Service catalogue?
Cheers,
- Tue Jun 01, 2010 10:27 am
- Forum: Configuration Management
- Topic: Hardware Asset Management - good KPIs
- Replies: 3
- Views: 8285
- Tue Jun 01, 2010 4:12 am
- Forum: Configuration Management
- Topic: Hardware Asset Management - good KPIs
- Replies: 3
- Views: 8285
Hardware Asset Management - good KPIs
Hi,
I wonder if anybody has a good idea which KPIs would be good ones for a global Asset Management?
Cheers
I wonder if anybody has a good idea which KPIs would be good ones for a global Asset Management?
Cheers
- Wed May 19, 2010 5:27 am
- Forum: ITIL Discussion
- Topic: ITIL Process harmonization - how to include vendors
- Replies: 2
- Views: 3901
ITIL Process harmonization - how to include vendors
Hi experts, I have a question for you. We have the INC and CHG processes implemented. Unfortunately both processes do use different tools (fragmented tool suite). Now we have a vendor who works for our company. The vendor has a pretty sophisticated ITIL framework suite on his side (processes integra...
- Fri May 07, 2010 4:14 am
- Forum: Change Management
- Topic: How to include external service providers in our process
- Replies: 2
- Views: 5468
How to include external service providers in our process
Hi, I have a question regarding a general approach how to include external service providers in the CHG process. We have partly outsourced our hardware to external service providers for some of our services. Since they have their own CHG in place I wonder if there is a best practice approach how to ...
- Tue Apr 20, 2010 11:13 am
- Forum: Miscellaneous
- Topic: KPI Reporting on Services
- Replies: 3
- Views: 5413
KPI Reporting on Services
Hi,
sorry for opening up the KPI topic again.
I read through serveral ideas but I would be interessted if somebody has ever implemented an end to end and service oriented KPI reporting.
KPIs derrived from the service IT delivers.
Thanks
sorry for opening up the KPI topic again.
I read through serveral ideas but I would be interessted if somebody has ever implemented an end to end and service oriented KPI reporting.
KPIs derrived from the service IT delivers.
Thanks
- Fri Apr 09, 2010 8:21 am
- Forum: Miscellaneous
- Topic: KPI reporting in IT Operations
- Replies: 4
- Views: 6624
- Fri Mar 26, 2010 11:39 am
- Forum: Miscellaneous
- Topic: KPI reporting in IT Operations
- Replies: 4
- Views: 6624
- Fri Mar 19, 2010 12:30 pm
- Forum: Miscellaneous
- Topic: KPI reporting in IT Operations
- Replies: 4
- Views: 6624
KPI reporting in IT Operations
Hi, our company produces a lot of reports on different things. Most of the reports are pretty much effort to create whereas the result (reading and controlling the environment) is pretty low. My boss asked me to establish a smart KPI reporting for our IT Operations key areas. I wonder if somebody ca...
- Wed Mar 17, 2010 12:05 pm
- Forum: Configuration Management
- Topic: Asset Management - ITIL Documentation
- Replies: 3
- Views: 7900
thanks, I've checked it but the problem with the information there is that it is about assets related to services whereas I'm looking for asset management in relation to client computers like desktops and notebooks. Also the information is very little there. Can anybody point me in a direction where...
- Mon Mar 15, 2010 11:37 am
- Forum: Configuration Management
- Topic: Asset Management - ITIL Documentation
- Replies: 3
- Views: 7900
Asset Management - ITIL Documentation
Hi Experts, my company wants to implement Asset Management to get full control over the hardware assets. I looked into this on a very high level and figured out that this has various process interfaces e.g. License Management etc. I would be curious if there is some best practice provided in the ITI...
- Fri Jan 29, 2010 9:01 am
- Forum: Configuration Management
- Topic: Hardware Lifecycle Process
- Replies: 5
- Views: 9907
- Thu Jan 28, 2010 9:24 am
- Forum: Configuration Management
- Topic: Hardware Lifecycle Process
- Replies: 5
- Views: 9907
- Thu Jan 28, 2010 7:06 am
- Forum: Configuration Management
- Topic: Hardware Lifecycle Process
- Replies: 5
- Views: 9907
Hardware Lifecycle Process
Hi all, I'm in charge of optimizing our Hardware (Client PCs) lifecycle process. Currently the process is pretty much manual work (manual registration of new laptop PCs in an Access DC and giving it out to the users.) I wonder if anybody has some experience in this area and can point me in the right...