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Search found 1 match
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- Fri Sep 27, 2013 12:14 pm
- Forum: Problem Management
- Topic: Problem Control and Error Control in ITIL v3?
- Replies: 0
- Views: 5247
Hi, I have several books about ITIL v3 that describe the problem management process including the phases "problem control" (root cause analysis) and "error control (finding the solution). However, I found some postings in some forums where people say that "problem control" and "error control" were c...