Search found 3 matches

by daltrw
Wed Oct 30, 2013 11:41 am
Forum: ITIL Service Delivery
Topic: Problem manmagement best practice
Replies: 6
Views: 10036

Hi,well thanks for your honest response, I'm reviewing the flowchart based on your comments, I only have a doubt, what do you mean with integers, whole numbers or fractions?
by daltrw
Thu Oct 24, 2013 10:32 am
Forum: ITIL Service Delivery
Topic: Problem manmagement best practice
Replies: 6
Views: 10036

Ok thanks but what do you think about this flowchart
by daltrw
Wed Oct 23, 2013 12:53 pm
Forum: ITIL Service Delivery
Topic: Problem manmagement best practice
Replies: 6
Views: 10036

Problem manmagement best practice

I'd like to design a "best practice" problem management process, I would much appreciate your opinion on my process flow (would it be consider ITIL aligned or somehow a best practice?): isa.its.yale.edu/confluence/display/SN/Problem+Management?focusedCommentId=32145734#comment-32145734 [Edited by Ad...