any advice on which one is the best to use?

Thanks for the replies everyone. It isn't an error so to speak. We monitor customer activities, and sometimes the customers are just delayed in sending us files. Normally, this doesn't pose an issue so the ticket is a priority 3. On occasion if the problem lingers it can cause major issues to other...

I think there is no reason why you can deal with walk up traffic. All you need to do is record it as that. Once you have done the work just let them know all the other ways to log tickets which could make it quicker to resolve them rather than walking to the desk. Its all so good to the nice touchy ...

I agree with UKVIKING there is no problem with two interfaces but they have to be interlinked, not only in project work but also in Problem Management Terms. Some of the project work should include technical debt which should be problems, how this is address should be within the two interfaces and f...

Hi All,

What's the best way to go from V2 to V3 Foundation certificate?

I have just been made redundant and I have found out that I can get funding from the Welsh Government for training and want to update my ITIL Foundation.

Regards

Gareth