Search found 9 matches

by mkandy
Wed Aug 03, 2011 8:54 am
Forum: Change Management
Topic: Change Initiator
Replies: 2
Views: 5120

It's certainly something they used to do, however people take over a service and change things, not always for the betterment of the business as displayed here. I'm essentially arguing that Change Management should absolutely be owning this piece of work, but want to make sure I'm not talking cobble...
by mkandy
Wed Aug 03, 2011 6:22 am
Forum: Change Management
Topic: Change Initiator
Replies: 2
Views: 5120

Change Initiator

Hi all, I'm getting stuck on an issue with engagement of Change Management. I work for an outsource company who also do a lot of hosting, with technical teams that support the environments. Our customers are raising changes directly into our Change Management tool to the best of their ability, howev...
by mkandy
Wed Feb 25, 2009 2:36 am
Forum: ITIL Certification
Topic: ITIL V3 Exam not like the practice test
Replies: 25
Views: 19601

by mkandy
Mon Jan 19, 2009 9:50 am
Forum: Change Management
Topic: Change Management SLA
Replies: 10
Views: 15586

Change Management SLA

by mkandy
Wed Dec 03, 2008 2:39 pm
Forum: ITIL Discussion
Topic: Event Management vs Response Management (Service Desk)
Replies: 9
Views: 7232

by mkandy
Tue Dec 02, 2008 4:57 am
Forum: ITIL Discussion
Topic: Event Management vs Response Management (Service Desk)
Replies: 9
Views: 7232

by mkandy
Tue Dec 02, 2008 4:40 am
Forum: ITIL Discussion
Topic: Event Management vs Response Management (Service Desk)
Replies: 9
Views: 7232