Search found 70 matches
- Sun Feb 28, 2010 5:24 am
- Forum: Miscellaneous
- Topic: Incident Mgt Awareness 'Campaign'
- Replies: 4
- Views: 6657
pk_ Coming wit ha pre-defined process might get staff thinking "there's this guy and he asks us to work in a different way ---- naaah, I don't do that" I'm consultant specialised in SME environments and try to keep people as much as possible involved, especially in the creation of a process and the ...
- Thu Feb 04, 2010 9:03 am
- Forum: ITIL Discussion
- Topic: ITIL Compliance
- Replies: 8
- Views: 6422
Pink certified ...
All,
I was part of the "certification" for 5 process for a major tool in 2009;
Have a look at their (Pink) website and check the certification process ... now you know, what this certificate is worth.
I was part of the "certification" for 5 process for a major tool in 2009;
Have a look at their (Pink) website and check the certification process ... now you know, what this certificate is worth.
- Mon Jan 25, 2010 7:58 am
- Forum: The ITIL Service Desk
- Topic: PPt presenatation
- Replies: 12
- Views: 12070
- Wed Jan 13, 2010 3:53 pm
- Forum: ITIL Discussion
- Topic: Process Maturity Assessment Templates
- Replies: 6
- Views: 8001
- Wed Jan 13, 2010 7:17 am
- Forum: ITIL Discussion
- Topic: Process Maturity Assessment Templates
- Replies: 6
- Views: 8001
- Fri Dec 11, 2009 4:54 am
- Forum: Problem Management
- Topic: Problem Management Free for all
- Replies: 6
- Views: 10066
Joe, I agree to Timo. The only thing where I would keep an eye on is the "Senior Management MPR". for this you have to define and agree on a list of VIP or roles inside your organisation. And, be careful, once the ceretary of CxO knows this all of her "I can't print please raise a MPR" Incidents wil...
- Fri Dec 04, 2009 11:00 am
- Forum: ITIL Certification
- Topic: ITIL V3 Foundations Questions - Urgent
- Replies: 8
- Views: 9196
- Wed Dec 02, 2009 2:53 pm
- Forum: ITIL Discussion
- Topic: Increase Availability by decreasing the length of downtimes
- Replies: 21
- Views: 12627
Sambir, either you CAN'T understand the very good hints from the community or you don't WANT to understand them. Good luck for the next 5 months, that's my advise. "A little learning is a dangerous thing; Drink deep, or taste not the Pierian spring: There shallow draughts intoxicate the brain, And d...
- Tue Dec 01, 2009 9:30 am
- Forum: Miscellaneous
- Topic: Forum Rules
- Replies: 14
- Views: 14071
- Tue Dec 01, 2009 9:26 am
- Forum: ITIL Service Delivery
- Topic: Service Catalog - shopping cart
- Replies: 3
- Views: 6769
Timo, I'm specialized in supporting SME's since more than 10 years. I've discussed this topic several times and we've found different solutions (respecting budget, size, type of services etc.). There is no 1 solution which fits well for everybody. As you explained YOUR situation I would recommend of...
- Tue Dec 01, 2009 8:51 am
- Forum: Miscellaneous
- Topic: Forum Rules
- Replies: 14
- Views: 14071
What about a small "portrait" right below your name as a kind of "ITIL profile"? Perhaps: achieved certs years in IT and ITIL current position consultant or not? (my personal interest) 4 or 5 small but mandatory hints and if someone writes "20 years in IT and 5 years ITI" and he wants to know what a...
- Mon Nov 30, 2009 5:02 am
- Forum: Change Management
- Topic: What should be the default responses from a Change manager
- Replies: 6
- Views: 5690
- Mon Nov 23, 2009 10:36 am
- Forum: ITIL Jobs
- Topic: Scope for Capacity Management
- Replies: 11
- Views: 10864
- Mon Nov 23, 2009 10:25 am
- Forum: ITIL Jobs
- Topic: Scope for Capacity Management
- Replies: 11
- Views: 10864
- Fri Nov 20, 2009 9:17 am
- Forum: Change Management
- Topic: Seeking help
- Replies: 4
- Views: 4595