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by jorgegviana
Mon Jul 28, 2014 5:38 pm
Forum: The ITIL Service Desk
Topic: How do you handle walk-ins?
Replies: 6
Views: 13213

How do you handle walk-ins?

Hi, Currently I'm having trouble handling walk-in users and I'm wondering how other service desk managers are handling them. I work on a small size company (~50 employees), our service desk (3 technicians) only provide internal services. I wanted the users register request/incidentes or by e-mail or...