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Search found 1 match
Search found 1 match • Page 1 of 1
- Mon Jul 28, 2014 5:38 pm
- Forum: The ITIL Service Desk
- Topic: How do you handle walk-ins?
- Replies: 6
- Views: 13213
Hi, Currently I'm having trouble handling walk-in users and I'm wondering how other service desk managers are handling them. I work on a small size company (~50 employees), our service desk (3 technicians) only provide internal services. I wanted the users register request/incidentes or by e-mail or...