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Search found 3 matches
Search found 3 matches • Page 1 of 1
- Wed Jul 17, 2019 12:09 am
- Forum: Change Management
- Topic: Categorise changes raised for testing purpose
- Replies: 2
- Views: 9669
Hi Forum We have some changes raised (especially Custom Hotfix) within our Organisation that are aimed at fixing existing BUGs in the infra environment. a classic e.g. CheckPoint Firewall L2TP issue. I guess, My question is "Do we classify them as Failed changes if the hotfix doesn't fix the issue a...
- Thu Dec 06, 2018 3:29 pm
- Forum: Problem Management
- Topic: Problem Management Template
- Replies: 2
- Views: 7378
Hi Fellow Problem Managers I have been away from this PM space for a long time now and I was looking to valuable inputs from this forum group. What's the best approach & effective way to reduce Problem tickets? Hoping to get any insights from hard-core Problem Managers who could share their experien...
- Mon Nov 23, 2015 11:45 pm
- Forum: ITIL Service Delivery
- Topic: How to spruce up existing Service Deli. process for SOC Team
- Replies: 0
- Views: 8342
I'm looking for some advice/inputs on delivery slackness that was identified by a surprise floor/process audit performed by internal auditor against SOC team. Four major issues that were unearthed against SOC team with respect to service delivery which needs immediate attention: • Multiple ticket ho...