Search found 2 matches
- Thu Sep 18, 2014 8:51 am
- Forum: The ITIL Service Desk
- Topic: Implementing effective and efficient Service Desk
- Replies: 2
- Views: 5818
Implementing effective and efficient Service Desk
Hi! Im in a new company Im looking for practical assistance on how i go about in building most effective and efficient Service desk aligned with ICT objectives.Currently we do not have any form of documentation for procedures/policies.We are using ITSM 7 with poor catergories and management always c...
- Thu Sep 18, 2014 8:18 am
- Forum: The ITIL Service Desk
- Topic: Key challenges of Major Incident Handling process
- Replies: 5
- Views: 14814
Re: Key challenges of Major Incident Handling process
Challenges equal to experience.vampirephenom wrote:Hi,
Can anyone help me with the key challenges that could be faced during major incident handling?
Thank you
Revolting users
Poor commmunication
Lack of skills
Processes in place delaying the procurements
Reactive Managers
and etc