Search found 2 matches

by Tingtong
Thu Sep 18, 2014 8:51 am
Forum: The ITIL Service Desk
Topic: Implementing effective and efficient Service Desk
Replies: 2
Views: 5312

Implementing effective and efficient Service Desk

Hi! Im in a new company Im looking for practical assistance on how i go about in building most effective and efficient Service desk aligned with ICT objectives.Currently we do not have any form of documentation for procedures/policies.We are using ITSM 7 with poor catergories and management always c...
by Tingtong
Thu Sep 18, 2014 8:18 am
Forum: The ITIL Service Desk
Topic: Key challenges of Major Incident Handling process
Replies: 5
Views: 13725

Re: Key challenges of Major Incident Handling process

vampirephenom wrote:Hi,

Can anyone help me with the key challenges that could be faced during major incident handling?

Thank you
Challenges equal to experience.
Revolting users
Poor commmunication
Lack of skills
Processes in place delaying the procurements
Reactive Managers
and etc