Hi! Im in a new company Im looking for practical assistance on how i go about in building most effective and efficient Service desk aligned with ICT objectives.Currently we do not have any form of documentation for procedures/policies.We are using ITSM 7 with poor catergories and management always c...

vampirephenom wrote:Hi,

Can anyone help me with the key challenges that could be faced during major incident handling?

Thank you

Challenges equal to experience.
Revolting users
Poor commmunication
Lack of skills
Processes in place delaying the procurements
Reactive Managers
and etc