Search found 3 matches

by phit
Mon Mar 02, 2015 7:25 pm
Forum: The ITIL Service Desk
Topic: Requesting help on improving ITSM classification structure
Replies: 5
Views: 9274

Done. I created a mangled links pointing to my dropbox acct so classifications in Excel are accessible again. be generic but specific application / name / fault or request (2 tickets classification) system / soft or hardware / fault I think my classifications are already set up that way unless you m...
by phit
Mon Mar 02, 2015 11:18 am
Forum: The ITIL Service Desk
Topic: Requesting help on improving ITSM classification structure
Replies: 5
Views: 9274

Thanks for letting me know. I wasn't aware that links are not allowed since that's an option available when posting. When you said links are not allowed, did you mean just that so I can just post the URL by itself? Showing the classification structure in a pivot table seems to be the easiest way to ...
by phit
Sun Mar 01, 2015 7:31 pm
Forum: The ITIL Service Desk
Topic: Requesting help on improving ITSM classification structure
Replies: 5
Views: 9274

Requesting help on improving ITSM classification structure

Background: Our classification structure was all over the place because all the service desk managers had their hands in it and so there was no set rule for each level. We kept adding more classifications every time they requested and so getting meaningful reporting was a futile endeavor. Then we h...