Search found 3 matches

by svinjam
Fri Apr 24, 2015 6:56 pm
Forum: Change Management
Topic: Emergency Changes
Replies: 3
Views: 5049

7 to 8 %

I read it / heard during conferences some where that the average / standard is around 7 to 8%. I personally do not agree with that. here's my 2 cents: In order to decide that - review your SLAs and availability agreements. Look at some historic data from incidents and failed changes, that will give ...
by svinjam
Fri Apr 24, 2015 6:49 pm
Forum: Configuration Management
Topic: CMDB CI Status Tracking
Replies: 2
Views: 8377

status is key field for other service management processes

This is how we use it: We use status tracking to understand the actual state of a CI and when they are related to incidents, changes, problems etc - it helps do a better analysis on the CI. Example: If a CI status is not in production, the approvals for that change might be different from a CI that ...
by svinjam
Fri Apr 24, 2015 6:04 pm
Forum: Configuration Management
Topic: CI Attributes that assists Incident Management
Replies: 0
Views: 6723

CI Attributes that assists Incident Management

Please accept my apologies if this has already been asked elsewhere, I could not find at a quick glance and thought I will post it as a new post. I am in the process of implementing CMDB at my organization. During requirements gathering, I asked folks what CI attributes would help them perform Incid...