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by MattC
Sat Jul 04, 2015 3:11 am
Forum: The ITIL Service Desk
Topic: User question on when incident closed/resolved and feedback
Replies: 1
Views: 8182

User question on when incident closed/resolved and feedback

Hi, Grateful for the wisdom of the forum. I'm not an ITIL professional, or even an IT one. I'm a user of various Log IT at a large governmental organisation (you could probably call me a super-user, others within that organisation look to me for advice, so I deal with many incidents) . We have essen...