Hi,

no reason to be rude.
Release Management is also part of ITIL - I wanna simply think in more than one direction.

Thanks for nothing buddy.

Jens

Hello, I'm starting get familiar with ITIL. I want to know, where the initial installation of a software is described? I guess, the matching role is the IT-Operator - but he's assigned to the Service Operation. But the initial installation is in my opinion more a thing for Service Transition than Se...