Search found 2 matches

by HamJe
Thu Jul 23, 2015 5:43 am
Forum: The ITIL Service Desk
Topic: Initial Installation : Transition or Operation?
Replies: 4
Views: 12121

Hi,

no reason to be rude.
Release Management is also part of ITIL - I wanna simply think in more than one direction.

Thanks for nothing buddy.

Jens
by HamJe
Wed Jul 22, 2015 4:28 am
Forum: The ITIL Service Desk
Topic: Initial Installation : Transition or Operation?
Replies: 4
Views: 12121

Initial Installation : Transition or Operation?

Hello, I'm starting get familiar with ITIL. I want to know, where the initial installation of a software is described? I guess, the matching role is the IT-Operator - but he's assigned to the Service Operation. But the initial installation is in my opinion more a thing for Service Transition than Se...