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by Tessaroo
Tue Sep 22, 2015 10:11 am
Forum: Problem Management
Topic: Recurring P1/P2 incidents for which there is a RCA PMR
Replies: 0
Views: 9956

Recurring P1/P2 incidents for which there is a RCA PMR

After the first P1/P2 incident, we have opened a RCA PMR to find the root cause. The cause was found to be a bug for which the correction will only be available in a couple of weeks. In the meantime, other users are reporting the same P1/P2 incident and these need to be recorded and tracked. The que...