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by raghav1
Mon Sep 28, 2015 6:48 pm
Forum: Configuration Management
Topic: Configuration item in tickets
Replies: 0
Views: 10268

Configuration item in tickets

Context: I have been part of several service desk and observed that the affected CI in any ticket is populated as the one that the support representative analyses is actually faulty. For eg: A user would be unable send emails if the enterprise account is locked and an active directory unlock resolve...