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- Mon Sep 28, 2015 6:48 pm
- Forum: Configuration Management
- Topic: Configuration item in tickets
- Replies: 0
- Views: 10410
Context: I have been part of several service desk and observed that the affected CI in any ticket is populated as the one that the support representative analyses is actually faulty. For eg: A user would be unable send emails if the enterprise account is locked and an active directory unlock resolve...