Search found 5 matches

by elvenil
Tue Sep 20, 2016 4:25 am
Forum: The ITIL Service Desk
Topic: Worldwide Service Desk number
Replies: 7
Views: 13113

Thank you very much Unviking. Now I can say I changed my mind of you... I've already spoken with the telco and unfortunately they can't provide me with a 800 number. What they suggested is to configure my PBXs to forward to different local service desk numbers during the day and then find a provider...
by elvenil
Thu Sep 15, 2016 7:27 am
Forum: The ITIL Service Desk
Topic: Worldwide Service Desk number
Replies: 7
Views: 13113

And just to be clear with my last answer, I know this would be done easily by a consultant, just like everything else would be done easily by a consultant. If I was to hire a consultant to do this, I wouldn't post my question here. I posted my question so I can start from somewhere and do it by myse...
by elvenil
Thu Sep 15, 2016 6:10 am
Forum: The ITIL Service Desk
Topic: Worldwide Service Desk number
Replies: 7
Views: 13113

UKVIKING wrote:Well

for one, I don't know the technology that is available to you / your organisation
for two, this sounds like consulting activities than an opinion

I do have an answer, but, as it is consulting work; I want to be paid.

Sure, but now with the Brexit I would expect something cheap, OK?
by elvenil
Wed Sep 14, 2016 9:47 am
Forum: The ITIL Service Desk
Topic: Worldwide Service Desk number
Replies: 7
Views: 13113

Worldwide Service Desk number

So, here's the deal: we have 3 offices in 3 continents and we want the users in all the offices to be able to dial one number for the service desk. So, office A in Europe will dial the number xyz to get local service desk support, then office B in the US will have to dial the same number xyz to get ...
by elvenil
Sat Nov 07, 2015 8:09 pm
Forum: ITIL Discussion
Topic: Functions & ITSM volumes
Replies: 1
Views: 3734

Functions & ITSM volumes

Hi all, I'm very new to ITIL and from my so far self training one question created: Functions are logical grouping of roles (resources) which do a specific job within the organization. Why during my so far training I see functions related to the Service Operation volume? Aren't there functions relat...