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- Tue Nov 10, 2015 12:08 pm
- Forum: ITIL Service Delivery
- Topic: Is something a service improvement if it is contractual...
- Replies: 0
- Views: 8787
I'm working with a customer that insists that if there something in the contract and we are not delivering it, then it's not a service improvement and shouldn't go down in the log. I'm having a hard time proving to him that it's still a service improvement. Any documentation that proves my case? Hop...