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- Tue Jan 26, 2016 1:57 am
- Forum: ITIL Discussion
- Topic: For IT department, are users customers (OLA vs SLA)
- Replies: 0
- Views: 3991
I know the difference between OLA and SLA. It is obvious when we talk about external customers. But what about e.g. IT Department? It provides a service to users and these users are therefore its customers (for example in asset management requests etc.). Also when defining processes and response tim...