Search found 4 matches

by tuefind
Wed Jun 27, 2018 9:07 am
Forum: The ITIL Service Desk
Topic: Multiple incident handling processes
Replies: 2
Views: 7238

ok...245 views but no answers. So is this because question is "stupid" or maybe just something people havent encountered before? Or maybe i am just explaining it poorly :)
by tuefind
Tue Jun 12, 2018 5:21 am
Forum: The ITIL Service Desk
Topic: Multiple incident handling processes
Replies: 2
Views: 7238

Multiple incident handling processes

Hi all In our company we have a servicedesk using an old version (i think) of Rememdy. Its build on ITIL processes incident, change, problem, servicereq. We have those proceses in visio also. Not describing in detail how to do things, but still, we know how to use the system. We have more than 50 cu...
by tuefind
Mon Oct 17, 2016 6:44 am
Forum: ITIL Discussion
Topic: Incident solved temp. change needed, problem??
Replies: 2
Views: 5927

Sorry for the late reply.

Ok, thank you very much for giving your input. It is highly valued! :) and makes sence
by tuefind
Thu Sep 29, 2016 10:01 am
Forum: ITIL Discussion
Topic: Incident solved temp. change needed, problem??
Replies: 2
Views: 5927

Incident solved temp. change needed, problem??

Hi all Big discussion here at my Work. I am located in the Servicedesk and, my managers are discussing Incident/problem management. I am corious, and would love to have some people with ITIL knowledge, to give theyre thoughts on this. I will try and make it quick: Example: We have an incident, a pow...