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- Tue May 31, 2016 10:23 am
- Forum: The ITIL Service Desk
- Topic: pending tickets
- Replies: 1
- Views: 8120
Hello everyone I work for a help desk. We allow users to submit online request for any computer issues (hardware or software) or for any request e.g. installing new software on a computer. However sometime users report an issue using our online form but forget to include key information, for example...