Search found 1 match

by lezawang
Tue May 31, 2016 10:23 am
Forum: The ITIL Service Desk
Topic: pending tickets
Replies: 1
Views: 8120

pending tickets

Hello everyone I work for a help desk. We allow users to submit online request for any computer issues (hardware or software) or for any request e.g. installing new software on a computer. However sometime users report an issue using our online form but forget to include key information, for example...