Search found 2 matches

by IT_bot_745
Sat Jun 11, 2016 11:12 am
Forum: ITIL Discussion
Topic: "Service operation does not drive the lifecycle"..
Replies: 2
Views: 5045

Thanks for the explianation John, much appreciated. I failed to comprehend that the statement refers to ITSM Lifecycle. No, I don't have other books. Most of my work exp. is in Incident and Problem Management hence though of starting reading Service Operations. I plan to start Service Transition onc...
by IT_bot_745
Sat Jun 11, 2016 4:10 am
Forum: ITIL Discussion
Topic: "Service operation does not drive the lifecycle"..
Replies: 2
Views: 5045

"Service operation does not drive the lifecycle"..

Hi all, I just started reading ITIL Service Operations official book (2011) edition and it states in Foreword that:- " Business users and customers interact directly with the operational services and any problems here can have a direct impact on their perception of your business and ultimately to yo...