Search found 3 matches

by sabretoothed
Sun Jul 10, 2016 5:12 am
Forum: ITIL Discussion
Topic: System vs Service
Replies: 4
Views: 6191

The laptop example is more of a "bundled" service isn't it? Whereas for HR Staff Management I'm not really sure how to break it down into multiple services, but will give it a go. Ok so say we are using a single HR Software package that provides both Payroll and Holiday management We use a HR softwa...
by sabretoothed
Sat Jul 09, 2016 11:06 am
Forum: ITIL Discussion
Topic: System vs Service
Replies: 4
Views: 6191

Hi, Thanks for your response, I'm not sure I completely understand though. If I go back to my original example, I understand your distinction to mean that we (the internal ICT provider) don't provide the Rostering service - it is our HR department that provides a Rostering service using a rostering ...
by sabretoothed
Fri Jul 08, 2016 7:05 am
Forum: ITIL Discussion
Topic: System vs Service
Replies: 4
Views: 6191

System vs Service

We are an internal IT department trying to develop a Service Catalogue, something like this: http://www.itsmcommunity.org/downloads/Service_Catalog_Example.pdf The services we list in this catalogue will also be used in our CMDB as service CIs. Within our organisation we have over one hundred busine...