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- Tue Jan 30, 2018 11:50 am
- Forum: The ITIL Service Desk
- Topic: Recommendations for an incident hand over process
- Replies: 0
- Views: 11271
Hi, this is my first post here. I need to write an incident hand over process for when there is a shift change over. We have a loose verbal process but I'm wanting to make a good solid written process which is clear and concise. I need a good balance of not having unnecessary documentation but also ...