Search found 4 matches

by Lyhne
Mon Apr 09, 2018 1:21 am
Forum: The ITIL Service Desk
Topic: SPOC with additional Emergency phone numer
Replies: 0
Views: 14091

SPOC with additional Emergency phone numer

Hi First off: This issue raises a ton of questions, some of them have been pointed out by myself, but most have been pushed aside, by management, no matter my argumentation. I have recently been presented with wishes to establish a way for the business to contact the service desk, without risking to...
by Lyhne
Thu Aug 11, 2016 3:19 am
Forum: ITIL Discussion
Topic: Low disk space - Incident og Service request
Replies: 6
Views: 10649

That's what we do now.. they have a certain fixed text string in the description, which enables me to exclude these, from certain reports... I think we'll stick with this, as developing a new webservice for creating Requests instead will be quite expensive, compared to the actual value for us:-) How...
by Lyhne
Tue Aug 09, 2016 7:22 am
Forum: ITIL Discussion
Topic: Low disk space - Incident og Service request
Replies: 6
Views: 10649

Its an Event, which should lead to an Incident. ITIL Incidnet definition:- An unplanned interruption to an IT Service or reduction in the quality of an IT service. Failure of a configuration item that has not yet affected service is also an incident — for example, a reduction in disk capacity. Hi K...
by Lyhne
Mon Aug 08, 2016 9:05 am
Forum: ITIL Discussion
Topic: Low disk space - Incident og Service request
Replies: 6
Views: 10649

Low disk space - Incident og Service request

Hi We are discussing this issue, where a surveillance application creates tickets when the available Space on a disk reaches a certain level. Would you Guys have this issue create Incidents, og Service requests? One says, that it potentially could interrupt a service, (eg. if the disk runs full) and...