I want to contact with people working with service transition right now and how they are implementing the new concepts of ITIL V3:2011
Right now I am working wth change and release
Best Regards from Madrid
Javier
Search found 79 matches
- Wed Aug 24, 2011 8:06 am
- Forum: ITIL Discussion
- Topic: ITIL Books 2011 Update
- Replies: 3
- Views: 5611
- Wed Aug 24, 2011 7:46 am
- Forum: ITIL Discussion
- Topic: ITIL Books 2011 Update
- Replies: 3
- Views: 5611
ISBN of the nwe ITIL V3:2011 new books
Since11 of August the new books are available in digital format /pdf) I am copying the ISBN this reference can helpful to find the books ITIL Service Strategy 2011 Edition 469 pages 29th July 2011 ISBN 9780113313105 ITIL Service Design 2011 Edition 456 pages 29th July 2011 ISBN 9780113313112 ITIL Se...
- Tue Aug 31, 2010 9:40 am
- Forum: ITIL Discussion
- Topic: How to deal with non-related calls received by the SD?
- Replies: 2
- Views: 3993
How to deal with non-related calls received by the SD?
Hi all, I've been through ITIL Service Operation book, trying to find out what should be done with non-related calls to our Service Desk and haven't found anything. Should they be registered by the Service Desk? Even though they are non-related they are time consuming, any ideas? Any help will be we...
- Tue Aug 31, 2010 9:38 am
- Forum: ITIL Discussion
- Topic: Request Fulllfilment process assessment
- Replies: 2
- Views: 4079
Request Fulllfilment process assessment
Hi all Do you know about any set of questions to evaluate request fullfilment ITIL V3 process maturity? This process is new in ITIL V3, and the official OGC Self-assessment for ITIL V2 does not deal with this process. And also this process does not appear in ISO20.000 so I cannot the self-assessment...
- Thu Jun 07, 2007 7:09 pm
- Forum: Miscellaneous
- Topic: EFQM and ITIL?
- Replies: 0
- Views: 4566
- Mon May 14, 2007 8:03 am
- Forum: ITIL Discussion
- Topic: About Monitoring DATA and ITIL V3 Go live
- Replies: 5
- Views: 6811
- Mon May 14, 2007 7:45 am
- Forum: ITIL Discussion
- Topic: About Monitoring DATA and ITIL V3 Go live
- Replies: 5
- Views: 6811
- Fri Sep 01, 2006 10:34 am
- Forum: The ITIL Service Desk
- Topic: Customer satisfaction Surveys for Service Desk and IM?
- Replies: 5
- Views: 10564
- Thu Aug 31, 2006 5:02 am
- Forum: The ITIL Service Desk
- Topic: Customer satisfaction Surveys for Service Desk and IM?
- Replies: 5
- Views: 10564
- Tue Jun 27, 2006 7:04 am
- Forum: Miscellaneous
- Topic: GNU tool for a knowledge Data Base
- Replies: 1
- Views: 5837
- Wed Jun 21, 2006 1:26 pm
- Forum: ITIL Discussion
- Topic: Use a CRM for Incident management?
- Replies: 1
- Views: 5535
- Sun Mar 26, 2006 6:22 pm
- Forum: ITIL Discussion
- Topic: Define metrics to estimate the ROI of an ITIL implementation
- Replies: 4
- Views: 8369
- Wed Mar 22, 2006 8:46 am
- Forum: ITIL Discussion
- Topic: Define metrics to estimate the ROI of an ITIL implementation
- Replies: 4
- Views: 8369
- Fri Mar 10, 2006 7:43 am
- Forum: ITIL Jobs
- Topic: Salary survey for Service Desk
- Replies: 4
- Views: 7512
- Wed Feb 22, 2006 11:31 am
- Forum: ITIL Discussion
- Topic: Availability and Capacity Plan
- Replies: 0
- Views: 4343