Search found 12 matches

by JScratch
Tue Sep 06, 2016 3:51 pm
Forum: Change Management
Topic: Your thoughts around "Routine" Emergency Changes?
Replies: 4
Views: 10468

agreed, the words routine and emergency should not be used together in relation to CM.
by JScratch
Tue Sep 06, 2016 3:48 pm
Forum: Change Management
Topic: Question on Training / Knowledge
Replies: 5
Views: 9294

CM performs the training for the change order information requirements. I've also built a document available on my change management website for the company on how to build changes with numerous examples to go from. People here know that the change record is the source of truth. All plans are contai...
by JScratch
Tue Sep 06, 2016 3:38 pm
Forum: Change Management
Topic: How to avoid Unauthorized change
Replies: 4
Views: 8494

There are various ways of doing this but none of them are fool proof. If your company has automation in place with any kind of mechanism that prevents unapproved deployments or changes to be made that is full of win. But few companies are to this point yet. IMO, a super strict CM policy that is acti...
by JScratch
Tue Sep 06, 2016 3:24 pm
Forum: Change Management
Topic: Change Freeze
Replies: 3
Views: 8777

I second UKVIKING your company has to come down on one side or the other with freeze activity. There is no room for both. CM can dictate a freeze all it wants but if its not welcomed by the business needs it won't work. We are in a similar situation to yours. We technically have a freeze mentality w...
by JScratch
Tue Sep 06, 2016 3:13 pm
Forum: Change Management
Topic: Change Management Categorization
Replies: 2
Views: 4022

In my company we have two levels Change Types - ITIL types * Normal * Standard * Emergency Then similar to UKVIKING's comments for more classifications but we label them with IMPACT * Low (no outage or low impact) * Medium (small outage or moderate impact) * High (long outage or high risk change due...
by JScratch
Tue Sep 06, 2016 3:06 pm
Forum: Change Management
Topic: Change Management and the Cloud
Replies: 1
Views: 3672

I would second this question, as also being interested in how various companies are handling this. similar but slightly different in approach We have local application as well as many applications now in cloud. From a change perspective we have been treating them the same. The differentiator being t...
by JScratch
Tue Sep 06, 2016 2:50 pm
Forum: Change Management
Topic: Creating reports
Replies: 3
Views: 4569

I once again agree with UKVIKING that you need to ask. In my company the reports are ever-evolving as things have gone well beyond the basic obvious metrics and are focuses on behaviors in relation to change activity. In doing this it has really identified gaps in the process or show people's percep...
by JScratch
Tue Sep 06, 2016 2:38 pm
Forum: Change Management
Topic: Repercussions for Failed RFC's
Replies: 2
Views: 4094

In my company every failed change record gets applied to a month scorecard, detailed out to each specific person to show performance. This clearly shows a performance difference between the dev individuals as some show sparkly clean and pretty while it shows others to be not so much... This report i...
by JScratch
Tue Sep 06, 2016 2:32 pm
Forum: Change Management
Topic: Something other than Emergency
Replies: 8
Views: 10314

In my company we have done away with the anything outside of the 3 ITIL classifications and have had success. We used to have an "exception" classification but found after 2 years time in using it people would eek things because they got sick of waiting for CAB procedure. So what started off as a us...
by JScratch
Tue Sep 06, 2016 2:22 pm
Forum: Change Management
Topic: How is a change window determined for an event?
Replies: 4
Views: 5939

I like UKVIKING view point. rule of thumb for our change activity is all changes have a warranty period. If a change went in but for some reason functioned for an entire 3 weeks before an issue was found we still would go back and mark it as creating an incident or introducing a bug. If the monitori...
by JScratch
Tue Sep 06, 2016 2:15 pm
Forum: Change Management
Topic: Change success question
Replies: 2
Views: 3465

In my company this would be a scored as a failure (Introduced Bug/Incident). It was proven to have an unanticipated negative impact. Black and White to me for this example. But I'm fairly strict on things in my company. This is not to prove people are bad (far from it), its for learning purposes. My...
by JScratch
Tue Sep 06, 2016 2:11 pm
Forum: Change Management
Topic: Change Manager 'On Call' 24/7
Replies: 5
Views: 4519

This has become slightly common place for my company as well. When I started 5 years ago it was not the case and has only recently (maybe last 1.5 years) starting happening from time to time with gradual increasing frequency. I am the ONLY Change Mgr here and I'm not entirely sure if I brought this ...