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by par1114
Wed Sep 07, 2016 1:35 am
Forum: The ITIL Service Desk
Topic: Event Management Benchmark
Replies: 1
Views: 8492

Event Management Benchmark

Hi,

In my organization we are currently looking at setting up new KPIs for EM process. Is there any benchmark as per ITIL that says like this much percentage of Events should be generated, So that we can say our EM process is effective?

Thanks for your help in advance.