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by Illy
Mon Oct 03, 2016 5:42 am
Forum: The ITIL Service Desk
Topic: Policy Creation
Replies: 1
Views: 9360

Policy Creation

I have been tasked within implementing an ITIL based service desk. Yes, that is exactly what I have been told I am expected to do. Thing is, that the people who have instructed me to carry out this activity do not currently seem to recognise that the Service Desk cannot be a standalone element and t...