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Search found 1 match
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- Mon Oct 31, 2016 8:05 pm
- Forum: Problem Management
- Topic: Process focused Problem Management is not working.
- Replies: 2
- Views: 7625
I've been working in a process focused problem management environment supporting 10,000 plus users for two years. My organisation does not use SLT's (SLA's) connected to KPI's. This means team leaders and managers providing a service don't put focus or urgency into reducing incident numbers. In turn...