Search found 10 matches
- Mon Jul 23, 2018 7:49 am
- Forum: Change Management
- Topic: Change window
- Replies: 1
- Views: 8231
- Mon Jul 23, 2018 7:46 am
- Forum: Change Management
- Topic: Failed Change Process
- Replies: 2
- Views: 10585
- Mon Jul 23, 2018 7:40 am
- Forum: Change Management
- Topic: Change Request window exceeded
- Replies: 1
- Views: 8410
Obviously a change should never exceed the agreed change window. The change window should include the time to back out the change as well. Any changes made past this end time, is unauthorized. You need to think that a conflict check is done against all other associated CI's and agreed in this time f...
- Wed Sep 13, 2017 10:21 am
- Forum: Change Management
- Topic: CAB Conditional Approval
- Replies: 2
- Views: 9498
- Tue Aug 22, 2017 10:32 am
- Forum: Change Management
- Topic: ITSM Standard Change Windows
- Replies: 2
- Views: 9325
- Tue Aug 22, 2017 10:29 am
- Forum: Change Management
- Topic: Unauthorised/retrospective change
- Replies: 3
- Views: 10284
- Thu Dec 01, 2016 10:44 am
- Forum: Change Management
- Topic: Your thoughts around "Routine" Emergency Changes?
- Replies: 4
- Views: 14661
We only allow Emergency changes to be performed in the event of a P1 or P2 incident and this has been incorporated into Servicenow. If they do not have one, then the request is logged under a Normal unplanned changed and assessed by change management. I guess also that the resolution could be resolv...
- Thu Dec 01, 2016 10:38 am
- Forum: Change Management
- Topic: Risk and Impact assessment of all change request
- Replies: 2
- Views: 11874
- Thu Dec 01, 2016 10:29 am
- Forum: Change Management
- Topic: Change Freeze
- Replies: 3
- Views: 13304
We tend to have a "Restricted Period of Change", rather than doing a change freeze. Changes can still be submitted through the standard change process but we state that we are operating in a heightened period and all changes will be reviewed under strict scrutiny, according to Probability and Impact...
- Tue Nov 29, 2016 3:54 am
- Forum: Change Management
- Topic: Change Lead Times and CAB
- Replies: 9
- Views: 17124
Change Lead Times and CAB
Hi, Suggestions or ideas needed? I'm in a scenario where we have strict lead times for Minor, Major, significant changes. We have CAB on a Tuesday, so only 1 CAB a week. Lead times for changes are 1 day for Minor, 7 for Major and 14 for Significant. We have some major changes submitted on CAB day, s...