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- Thu Feb 16, 2017 8:25 am
- Forum: The ITIL Service Desk
- Topic: Multiple incidents for various resolver groups
- Replies: 2
- Views: 10255
When multiple teams are required to work on an issue, it works best to break down the activities to tasks within the same incident and assign them to the relevant team. Tasks are sub-activities that are performed within an incident with all the details recorded, to ensure easy and quick closure of i...