Search found 4 matches

by champidead
Mon Feb 27, 2017 3:50 am
Forum: The ITIL Service Desk
Topic: Service request vs Service instance
Replies: 6
Views: 12345

ITIL is tool neutral. Understand the concepts before looking at the tool I totally agree. Otherwise, tools dictate their understanding. In fact, as I said, I read a lot more about Frameworx than ITIL, especially about the service modeling (≈ catalog or SC) and ordering (≈ requests or SRC) parts. I ...
by champidead
Fri Feb 24, 2017 5:08 am
Forum: The ITIL Service Desk
Topic: Service request vs Service instance
Replies: 6
Views: 12345

Thanks a lot for your summary of ITIL. I found a lot of notions on the Internet and your post helped me to do the relationship between them. Actually, I feel that I still didn't have my answer...but your post helped me to better locate my problem because I could find some more information about what...
by champidead
Thu Feb 23, 2017 3:27 am
Forum: The ITIL Service Desk
Topic: Service request vs Service instance
Replies: 6
Views: 12345

I read a lot more about Frameworx (from the TMF) than ITIL. I'm going to receive an ITIL training soon in my company. In fact, I was hoping that you can help me to map this "service instance" notion in the SID with ITIL. In SID, in addition of having service attributes, each service has some operati...
by champidead
Wed Feb 22, 2017 5:12 am
Forum: The ITIL Service Desk
Topic: Service request vs Service instance
Replies: 6
Views: 12345

Service request vs Service instance

Hi, We spent some time studying the SID model from the TMF to help us in the modeling of our network and telecom services. ln short, what is particularly interesting for us in this model is the service classification with the CFS (Customer Facing Service) and RFS (Resource Facing Service) types. Eac...