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- Mon Apr 03, 2017 8:32 pm
- Forum: Problem Management
- Topic: KPI's for Problem Management Success
- Replies: 1
- Views: 9976
Hi All, I am planning to set up some KPI's for measuring problem management success by adding them as one of the objectives for tech teams. Number of unresolved Problems ≤ 20% is what I recommended however this doesn't completely make sense because the resolution of problems will be dependent on the...