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by Robyn
Mon Apr 03, 2017 8:32 pm
Forum: Problem Management
Topic: KPI's for Problem Management Success
Replies: 1
Views: 9976

KPI's for Problem Management Success

Hi All, I am planning to set up some KPI's for measuring problem management success by adding them as one of the objectives for tech teams. Number of unresolved Problems ≤ 20% is what I recommended however this doesn't completely make sense because the resolution of problems will be dependent on the...