Search found 4 matches

by Subhendu
Mon Apr 17, 2017 2:27 am
Forum: Change Management
Topic: Retrospective change request
Replies: 12
Views: 27365

Hi John,

The term " Retrospective change" is new for me, but after refering to your example, I feel.. tjis is same as " After the fact " change or " Post Facto " change.. is that right understanding?
by Subhendu
Thu Apr 13, 2017 4:30 am
Forum: The ITIL Service Desk
Topic: Change Management Process
Replies: 4
Views: 8219

This makes more clarity now. I really appeciate for tking your time to address my voncetm
by Subhendu
Wed Apr 12, 2017 3:09 pm
Forum: The ITIL Service Desk
Topic: Change Management Process
Replies: 4
Views: 8219

Thanks john for the response.

So , just to clarify,

No incident number for this.
And ,
No change number for this.

Right ?
by Subhendu
Wed Apr 12, 2017 3:50 am
Forum: The ITIL Service Desk
Topic: Change Management Process
Replies: 4
Views: 8219

Change Management Process

Hi all,

I am new to this forum. Can anybody tell me,

If a server is in Build state, should there be any incident raised for any issue foubd in it ?
How do I get a change done for this server which is not in production and replacement of any part is involved ?