Search found 2 matches

by VM
Thu Apr 20, 2017 7:27 pm
Forum: ITIL Discussion
Topic: Resolved Incident SLA
Replies: 1
Views: 6031

Hi Nikki2017, Well, if the incident is not restored within the agreed timelines, it should definitely be considered as a breach. However, in general, as much as I know, if the cause of the breach is attributed to another external or 3rd party vendor or not in scope of the service provider then the b...
by VM
Thu Apr 20, 2017 7:06 pm
Forum: The ITIL Service Desk
Topic: Inquiry Incident
Replies: 1
Views: 8685

RE:Inquiry Incident

Hi alatareq,

Most of the organisations that I have come across, get the respective support teams follow up for confirmation and close the incidents. However, it depends on process that holds good for each organisation.

Warm Regards,