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- Sun Apr 16, 2017 3:43 am
- Forum: The ITIL Service Desk
- Topic: Inquiry Incident
- Replies: 1
- Views: 8682
Dears, I hope you can help me on below actually, I need to know once Incident been raised and been assigned to the appropriate support team to investigate the issue and provide their finding "resolution" of Incidents. so once support team provides their feedback, should they accept the (complete) an...