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by ServiceRocking
Tue Jun 13, 2017 6:18 pm
Forum: ITIL Service Delivery
Topic: Request Fulfillment Testing
Replies: 1
Views: 8110

Request Fulfillment Testing

We are currently migrating from Remedy to ServiceNow and are trying to decide the best way to test the truckload of Service Requests built for the go live. Our current Remedy requests are awful at best and most of the time asked "Please describe what you need" as the only end user input question. We...