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by deeiviid9
Sat Jul 08, 2017 8:50 am
Forum: ITIL Discussion
Topic: Massive incidents management
Replies: 0
Views: 11349

Massive incidents management

Hi all, I'm new in this community. I work as a Incident Manager in for a client with a lot of providers, then this client has a Service Desk in a company and Technical infraestructure in another company (my company). The dude is the next: When a massive incident is produced, Service Desk generates a...