hi every body
can any body help me about difference of standard changes and request fulfillment?
Thanks
Search found 6 matches
- Wed Aug 09, 2017 5:17 am
- Forum: ITIL Discussion
- Topic: Request fulfillment and standard changes
- Replies: 0
- Views: 11715
- Mon Aug 07, 2017 6:52 am
- Forum: Change Management
- Topic: change management process
- Replies: 1
- Views: 8276
change management process
hi every body
If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)
thanks!
If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)
thanks!
- Mon Aug 07, 2017 6:34 am
- Forum: Change Management
- Topic: ISO 20000- change management
- Replies: 1
- Views: 8345
ISO 20000- change management
Hi every body
Is it ok for an organization not to have any normal changes? All of the changes are standard and do not require any authorizations. (In order to receive ISO/IEC 20000)
thanks:)
Is it ok for an organization not to have any normal changes? All of the changes are standard and do not require any authorizations. (In order to receive ISO/IEC 20000)
thanks:)
- Wed Aug 02, 2017 1:02 am
- Forum: The ITIL Service Desk
- Topic: RFC and help desk
- Replies: 2
- Views: 9690
RFC and help desk
hi every body
I have a question about the relation of RFC and help desk. is the help desk SPOC (single point of contact) for RFC?
Thanks
I have a question about the relation of RFC and help desk. is the help desk SPOC (single point of contact) for RFC?
Thanks
- Mon Jul 17, 2017 2:32 am
- Forum: ITIL Discussion
- Topic: Request fulfillment process
- Replies: 1
- Views: 5241
Request fulfillment process
hi every body Does the request fulfillment process include RFC and release and deployment activities? I mean in request fulfilment we have the activity called “request authorization”, so if the request is authorized to fulfill what is the need for authorization in change management through RFC? And ...
- Mon Jul 10, 2017 7:40 am
- Forum: ITIL Discussion
- Topic: itil implementation
- Replies: 1
- Views: 5079
itil implementation
hi As an Service provider whose core business is supporting the hardware(PC, Server, ATM,...) of 12 different banks and their branches, I would like to know if we can have the customers CI's in our CMDB? (the reason for this is that all of our Changes, Incidents, Requests and problems are about the ...