hi every body
can any body help me about difference of standard changes and request fulfillment?
Thanks

hi every body

If a customer of an organization request a new service, can we consider this requests as a normal change? It should be noted, in this organization most of the requests are standard changes. (In order to receive ISO/IEC 20000)

thanks!

Hi every body

Is it ok for an organization not to have any normal changes? All of the changes are standard and do not require any authorizations. (In order to receive ISO/IEC 20000)

thanks:)

hi every body

I have a question about the relation of RFC and help desk. is the help desk SPOC (single point of contact) for RFC?

Thanks

hi every body Does the request fulfillment process include RFC and release and deployment activities? I mean in request fulfilment we have the activity called “request authorization”, so if the request is authorized to fulfill what is the need for authorization in change management through RFC? And ...

hi As an Service provider whose core business is supporting the hardware(PC, Server, ATM,...) of 12 different banks and their branches, I would like to know if we can have the customers CI's in our CMDB? (the reason for this is that all of our Changes, Incidents, Requests and problems are about the ...