There's a few ITIL apps with mock questions...

upbeat

ITIL wouldn't tell you anyway because it's a guide for best practices. It will never tell you what to do step for step, word for word, process for process and function for function.

I believe you/your organisation have to come up with the processes required...

Sorry I'm a month late to the party... I too will be going into an SDM role soon :D But to your situation, I feel you'll need to establish a good sense of trust before you'd even remotely get a decent response that could help you help him. Just my two cents, not that it really answered your question...