Search found 3 matches

by mmmonkeys
Mon Sep 25, 2017 2:14 am
Forum: ITIL Certification
Topic: Planning to Take ITIL Exam fondation
Replies: 6
Views: 11615

There's a few ITIL apps with mock questions...
by mmmonkeys
Wed Aug 30, 2017 12:52 am
Forum: Problem Management
Topic: Prioritizing Problems - Resource Allocation
Replies: 4
Views: 14060


ITIL wouldn't tell you anyway because it's a guide for best practices. It will never tell you what to do step for step, word for word, process for process and function for function.

I believe you/your organisation have to come up with the processes required... :?
by mmmonkeys
Wed Aug 09, 2017 9:37 pm
Forum: ITIL Service Delivery
Topic: New SDM question
Replies: 2
Views: 10025

Sorry I'm a month late to the party... I too will be going into an SDM role soon :D But to your situation, I feel you'll need to establish a good sense of trust before you'd even remotely get a decent response that could help you help him. Just my two cents, not that it really answered your question...